These include ProctorU, which said, in December, that it had administered roughly four million exams in 2020 (up from 1.5 million in 2019), and Examity, which told Inside Higher Ed that its growth last spring exceeded pre-pandemic expectations by thirty-five per cent. When college campuses shut down in March, 2020, remote-proctoring companies such as Proctorio, ProctorU, Examity, and ExamSoft benefitted immediately.
(In a survey of college instructors conducted early in the pandemic, ninety-three per cent expressed concern that students would be more likely to cheat on online exams.) Some of these companies offer live proctoring underwritten by artificial intelligence. Fully algorithmic test-monitoring—which is less expensive, and available from companies including Proctorio, ExamSoft, and Respondus Monitor—has expanded even faster. Proctorio’s list of clients grew more than five hundred per cent, from four hundred in 2019 to twenty-five hundred in 2021, according to the company, and its software administered an estimated twenty-one million exams in 2020, compared with four million in 2019.
Excuse me ma’am, I was having a full on breakdown mid test and kept pulling tissues." Another protested, "i was doing so well till i got an instagram notification on my laptop and i tried to x it out AND I GOT FUCKING KICKED OUT." A third described getting an urgent text from a parent in the middle of an exam and calling back—"on speaker phone so my prof would know I wasn’t cheating"—to find out that a family member had died.
One student tweeted, "professor just emailed me asking why i had the highest flag from proctorio. "Now proctorio has a video of me crying," the student wrote. Anti-online-proctoring Twitter accounts popped up, such as @Procteario and @ProcterrorU. The surge in online-proctoring services has launched a wave of complaints. A letter of protest addressed to the CUNY administration has nearly thirty thousand signatures. Sebastian Vos, the C.E.O. Jarrod Morgan, the chief strategy officer of ProctorU, told me that his company was in need of "relational" rather than technical changes.
of ExamSoft, denied that his company’s product performed poorly with dark-skinned people. "A lot of times, there are issues that get publicly printed that are not actually issues," he said. "What we will own is that we have not done a good enough job explaining what it is we do," he said. (Harvard urged faculty to move toward open-book exams during the pandemic; if professors felt the need to monitor students, the university suggested observing them in Zoom breakout rooms.) Since last summer, several prominent universities that had signed contracts with Proctorio, including the University of Washington and Baylor University, have announced decisions either to cancel or not to renew those contracts.
"They have committed to paying for these services for a long time, and, once you’ve made a decision like that, you rationalize using the software." (Several universities previously listed as customers on Proctorio’s Web site told me that they planned to reassess their use of proctoring software, but none had made determinations to end their contracts.
